Your name, hours and location
Set the name callers should hear, the business timezone and opening hours. Overnight hours, split shifts and date exceptions can be configured. These details help with practical questions and booking checks.
From the first ring
to a useful next step.
Your phone, your business information and a workspace your team can use. Here is what happens before, during and after a call.
Follow a restaurant booking from start to finish01 · The call reaches Tell
Your connected number receives the call, directly or through forwarding from your existing provider.
02 · A clear introduction
The assistant introduces itself as AI, then listens for what the caller needs.
03 · The next step is checked
Tell uses your information and configured tools to answer, book, take a message or request a transfer.
04 · Your team has the details
Review the saved booking or message, and retained call content, from the workspace.
BEFORE YOUR FIRST CALLTeach Tell the things
Teach Tell the things
your team already knows.
The setup is specific to your business. An assistant can only check the availability and information that have been configured for it.
Explore business setupYour answers, menu or services
Write the answers to questions you hear every day. Add the services or menu details you want the assistant to use. Appointment services need a duration; prices should reflect the information you want to quote.
Your voice and your team’s role
Choose a voice, default language, conversation style and personal welcome. The AI introduction stays in place. Decide which requests need a person, and set a separate staff phone for those transfers.
Your phone connection
A Tell number needs to be connected and enabled. Forwarding from an existing business line is switched on with its provider; saving the number in the workspace does not switch it on automatically.
Different questions.
The right kind of next step.
Which actions are available depends on your business type and setup.
| The caller needs | Tell can help by | Your team’s part |
|---|---|---|
| An everyday answer | Using your saved opening hours, directions, knowledge and catalogue information. | Keep those details accurate and provide an approved answer when information is missing. |
| A new booking | Checking hours, duration and capacity; collecting details; confirming a successfully saved reservation. | Set the rules and keep the real appointment book aligned with Tell. |
| A change to an existing booking | Taking a clear message or transferring the caller. | Review the request and update or cancel the existing booking. |
| A callback or job enquiry | Saving a name, contact number, intent and useful summary as a message. | Review the request, contact the caller and mark the follow-up resolved. |
| A person or a specialist answer | Attempting a transfer to the configured staff destination. | Provide an appropriate destination and decide how it will be covered. |
A BOOKING IS A COMMITMENTCheck the whole visit.
Check the whole visit.
Confirm the saved booking.
“That time looks available” and “you’re booked” are different steps.
See an appointment exampleTime needs to fit
A service’s duration is included in the check. A 12:30 appointment cannot fit through an existing 12:00–14:00 booking when the configured capacity is already used. The whole requested appointment also needs to fit the opening hours.
Capacity means the right thing for the business
A restaurant can use guest capacity, so a party of six uses six places. Appointment capacity can limit how many visits overlap. The current model does not allocate named staff, physical restaurant tables or specialist equipment.
The final save gets checked too
Tell checks availability again when saving the booking. If another reservation has filled the remaining space, the request is declined and the assistant needs to find another acceptable time. It should only confirm after the booking succeeds.
Other diaries need an agreed workflow
The current pilot stores bookings in Tell. An external calendar, restaurant booking system or salon diary is not automatically connected. Discuss any required integration and how competing bookings will be managed before going live.
AFTER THE CALLA workspace for
A workspace for
the people behind the business.
Give the team a clear view of what happened and who needs a response.
Take a look aroundBookings and messages
Review confirmed bookings separately from requests that need follow-up. A saved callback message does not promise a response time, and a guest preference does not guarantee a particular arrangement.
Call review and recording controls
Review retained conversations and calls marked for attention. Owners can disable new audio recordings and choose a retention period for call content. Bookings, messages and account records are separate from that call-content retention setting.
Access for the right people
Owners manage configuration, access and billing. Staff can help with daily calls, bookings and messages. Invitations let teammates create their own passwords, and removing access ends their active sessions.
An overview of usage
See calendar-month call activity and conversation duration in your business timezone. Export daily totals when you need a copy. Usage duration is not itself a carrier bill or a complete cost estimate.
START WITH A PILOTTry the calls
Try the calls
that actually matter.
Agree scope and pricing with the team, then test a few representative situations before forwarding customer calls.
An everyday question
Ask about hours, location or a listed service. Compare the response with your saved information.
A successful booking and an unavailable time
Check the caller’s wording, the saved record and what happens when capacity is full.
A request that needs your team
Ask for a person and check the staff phone rings. Try a question that the assistant should not answer itself.
The follow-up the next morning
Open the workspace, find the call or message and confirm your team knows who should act next.
Can I keep my business number?
Your provider may forward calls from that number to Tell. Available forwarding options and charges depend on your provider. The phone setup guide explains what to check.
Does Tell answer outside opening hours?
It can receive calls when your phone setup sends them to the connected number. Booking checks still use your business hours. An out-of-hours enquiry or message is not a promise that your team is available.
What if it cannot complete a request?
The assistant can ask for clarification, offer a message or attempt a staff transfer. Your setup needs an appropriate destination and a clear plan for calls that require a person. AI and telephone services can be interrupted, so test the fallback route as well.
Is the sample workspace connected to a real business?
No. The public demo uses fictional data and keeps your sample edits in that browser session. Creating a sample booking there does not reserve a real table or appointment.
What is included in the pilot price?
There is no universal published pilot price yet. The team agrees your scope, setup, recurring service and usage arrangements before you commit. The Pricing page explains what to discuss.
LET’S START WITH YOUR CALLS
What does a busy day look like for you?
Bring us the questions you answer every day. We’ll talk through the setup, the handovers and a pilot that fits your business.
Let’s meet your business Explore the sample workspace No payment details to request an introduction.