A place at your table
Check availability for the whole party and capture the booking details.
FOR THE TABLES, AND THE PEOPLE AROUND THEM.More time at the table.
More time at the table.
Fewer interruptions.
Keep the welcome warm, even when the dining room is full. Tell helps with table enquiries, opening hours and messages for your team.
Answers before arrival
Share your opening hours, location, menu information and policies.
Your team, when it matters
Pass special requests, complaints and questions that need a person to your team.
INSIDE A WORKING DAY · ILLUSTRATIVE CASE STUDY
A table for four. A calmer service.
It is the start of Friday service. Guests are arriving, a table needs the bill, and the phone rings. The caller only wants a table for four, but answering means stepping away from the people already in the room. Letting it ring leaves the caller to try again or look elsewhere.
Step inside The Olive RoomFROM HELLO TO HANDOVER
01
Understand the whole party
Tell asks for the date, time and number of guests. A reservation for four needs room for four people, rather than being counted as a single occupied place.
02
Check before confirming
Availability includes bookings that overlap the requested sitting. Tell also checks opening hours. The final reservation is checked again as it is saved, so a competing booking cannot silently take the same remaining capacity.
03
Leave something useful behind
After collecting the name and contact number, Tell confirms only a successfully saved booking. A preference such as a window seat is captured as a request for the team, not a promise about a particular table.
GET THE DETAILS RIGHTBefore you connect
Before you connect
your first call.
What Tell can take care of, what your team controls, and what to agree during setup.
See the full workflowCan it promise a particular table?
No. It can save a seating preference in the notes. Your team decides which physical table to allocate.
What if another caller takes the last space?
Capacity is checked again while the booking is saved. If the slot fills, the assistant needs to offer another checked time rather than confirm an unavailable reservation.
Can callers change or cancel a reservation?
The current voice booking flow creates new reservations. For changes and cancellations, Tell can collect a message or transfer the caller so your team can update the booking.
Does this replace our existing booking system?
The pilot stores reservations in Tell. An external booking-system connection must be agreed and verified separately; it is not assumed to be active.
“A table for four on Friday at seven, please.”
Tell uses the information and tools configured for your business to find the next step.
Let’s talk about your calls