Time for the whole appointment
Use service durations when checking appointment availability.
FOR THE CLIENT IN YOUR CHAIR.Stay with your client.
Stay with your client.
We’ll take the call.
A great appointment deserves your attention. Tell handles service enquiries, availability and callback requests while you keep doing what you do best.
Your services, clearly explained
Answer questions using your own service list, prices and guidance.
A tidy follow-up list
Keep names, numbers and messages together when someone needs your team.
INSIDE A WORKING DAY · ILLUSTRATIVE CASE STUDY
Room for the whole appointment.
A stylist has both hands occupied halfway through an appointment. The incoming caller wants a cut and blow-dry, a price and a time later in the week. Each question is familiar, but answering the phone still interrupts the client in the chair.
Step inside Studio & StrandFROM HELLO TO HANDOVER
01
Start with the service
Tell establishes which appointment the caller wants. The selected service supplies the duration used for the availability check. An unclear or unlisted treatment needs clarification rather than a guessed length.
02
Make room for the entire visit
For a 60-minute appointment at 12:30, the whole period through 13:30 must fit. An existing booking from 12:00 to 14:00 blocks that request even though nothing starts at exactly 12:30.
03
Keep special requests visible
Once a booking is saved, the team can review its details in the workspace. Requests that need a stylist’s advice become messages or handovers, so a consultation is not mistaken for a confirmed treatment.
GET THE DETAILS RIGHTBefore you connect
Before you connect
your first call.
What Tell can take care of, what your team controls, and what to agree during setup.
See the full workflowCan it book a particular stylist?
Named-stylist allocation is not part of the current booking model. Tell can take the request or transfer the caller so your team can confirm the right appointment.
Where do prices and durations come from?
You maintain them in the service catalogue. Tell should use those saved details rather than make up a price or appointment length.
What about patch tests or a consultation first?
Add the salon’s approved requirements to its knowledge and service information. A request that needs professional judgement should go to the team before a treatment is promised.
Can it use our existing salon software?
A connection to another salon system is not included by default. Discuss the diary and any integration requirements during setup.
“Do you have time for a cut and blow-dry this week?”
Tell uses the information and tools configured for your business to find the next step.
Let’s talk about your calls