Practical questions, answered
Share opening hours, directions and the information your practice approves.
A THOUGHTFUL FIRST POINT OF CONTACT.Care starts with
Care starts with
a warm welcome.
Help people reach the right next step with appointment enquiries, practical information and messages for your reception team.
Appointment enquiries
Capture the requested service and check the available time.
People for clinical questions
Route medical questions and sensitive requests to your team. Tell does not provide diagnosis or emergency care.
INSIDE A WORKING DAY · ILLUSTRATIVE CASE STUDY
Practical help. A thoughtful handover.
The reception team is helping someone at the desk when another person calls. The caller wants to know when the practice opens and whether someone can discuss an appointment. They need a clear next step, without being asked to explain their medical history to an automated assistant.
Step inside Elm House PracticeFROM HELLO TO HANDOVER
01
Answer the practical question
Tell can share information that the practice has approved, such as opening hours or directions. If a detail is missing, it should say so and offer a message or transfer.
02
Take a focused message
For a reception callback, the assistant collects contact details and the administrative request. The message should be useful without turning the call into an unnecessary collection of sensitive information.
03
Make the next step explicit
A saved callback request means the team has a message to review. It is not a confirmed appointment or a promise that a clinician will call at a particular time.
GET THE DETAILS RIGHTBefore you connect
Before you connect
your first call.
What Tell can take care of, what your team controls, and what to agree during setup.
See the full workflowDoes Tell provide medical advice?
No. This example covers administrative reception work. Clinical questions go to the practice team.
Is a callback request an appointment?
No. It is a message for reception to review. A booking is confirmed only when the configured booking flow has successfully saved a reservation.
Can the practice turn recording off?
Yes. Recording and call-content retention are owner-controlled settings. Turning off audio recording does not automatically remove other records such as booking details and messages.
Does it connect to a patient-record system?
No patient-record-system connection is assumed in this pilot. Any proposed integration and information-handling requirements need to be reviewed separately.
“Could someone call me about an appointment?”
Tell uses the information and tools configured for your business to find the next step.
Let’s talk about your calls