The details you need
Capture the caller’s name, number and a clear description of the job.
FOR THE WORK THAT NEEDS BOTH HANDS.Stay on the job.
Stay on the job.
Keep the next one in reach.
Keep useful enquiries from getting lost while you’re on site. Tell takes the details, answers the basics and gives you a clear callback list.
Your service area and hours
Answer everyday questions using information you control.
A human handover
Let callers reach your team when the request needs your judgement.
INSIDE A WORKING DAY · ILLUSTRATIVE CASE STUDY
From a ringing phone to a useful callback.
A plumber is under a kitchen sink when the phone rings. The new caller has a leaking tap and wants to know whether the business works in their area. There is no good moment to stop, dry off and write down a number.
Step inside Goodwork PlumbingFROM HELLO TO HANDOVER
01
Establish what the caller needs
The assistant asks enough to understand the enquiry, using the business’s own service information for basic questions. Missing coverage information is a reason to ask the team, not to guess.
02
Capture the callback clearly
Name, phone number and the job summary are saved as a message. Relevant details such as the area and the caller’s preferred contact time can be included in the summary.
03
Let the team decide what happens next
The tradesperson reviews the message, contacts the caller and decides whether to quote or arrange a visit. The request stays distinguishable from a scheduled appointment.
GET THE DETAILS RIGHTBefore you connect
Before you connect
your first call.
What Tell can take care of, what your team controls, and what to agree during setup.
See the full workflowCan it give a quote?
It can share approved prices that you have supplied. A quote that depends on inspecting or assessing a job needs your team.
Can it dispatch someone straight away?
The current workflow captures enquiries and supports staff transfers. It does not allocate an engineer or guarantee an arrival time.
What does the message include?
A caller name, phone number, intent and summary, with relevant job details captured in the summary. Your team can review and resolve the message in the workspace.
Can it answer outside our working hours?
Calls can reach Tell when your phone setup forwards them. Booking checks still respect configured business hours; taking a message does not promise an out-of-hours visit.
“My kitchen tap is leaking. Can someone call me?”
Tell uses the information and tools configured for your business to find the next step.
Let’s talk about your calls