Getting your business ready
From your first sign-in to your first call.
Start with your business
Open Get started in your workspace. Check the name callers should hear, your address and timezone. Save each step before moving on.
Set your opening hours
Add your regular hours. An end time earlier than the start time means the shift continues into the next day. Use Business settings for split shifts, holidays and date exceptions.
Give Tell useful answers
Add common questions in Knowledge and keep your menu or services current. Appointment services need a duration so availability covers the whole appointment.
Meet your receptionist
Choose a language, voice and conversation style. Save your greeting, then use Preview greeting to hear it. The AI introduction is always included.
Connect and test
Open Phone & routing to set a separate staff transfer number. Once a Tell number is connected, make a test call from another phone. Check opening hours, a booking and a human handover before forwarding customer calls.