When a call needs attention
A practical checklist for getting back on track.
The call did not reach Tell
Confirm the connected number is active and the assistant is enabled. Call the Tell number directly, then test the original business number to distinguish forwarding issues from assistant setup.
The answer was wrong
Review the conversation in Calls, then check Knowledge, Menu or Services and your business hours. Update inaccurate information. New calls pick up saved changes.
A transfer did not reach the team
Check the staff destination, its signal and whether it forwards elsewhere. Use a separate number and make another test call.
A booking was declined
Check that the full appointment fits opening hours and that the time has enough capacity. Restaurants count guests when guest capacity is enabled.
Ask us to investigate
Send a support request with the approximate time and the call reference from your workspace. Avoid copying sensitive transcript content into the request.