Recording and privacy controls
Understand what your workspace stores and how to manage it.
AI is disclosed to every caller
Tell introduces itself as an AI assistant. Your personal welcome is added to that introduction rather than replacing it.
Choose whether to record
Owners control recording in Business settings → Privacy. When enabled, add a clear recording notice. Turning recording off stops new audio recordings; it does not instantly erase existing retained content.
Set call-content retention
The retention setting governs stored transcripts, summaries and recordings. Expired call content is removed by scheduled maintenance. Booking records, messages, account data and service metadata are separate records.
Manage access
Invite only people who need the workspace. Staff can help with daily operations; owners can change configuration and access. Removing access ends that member’s active sessions.
Ask about your data
For information about a call to a particular business, contact that business first. For your Tell account or a platform privacy question, use the contact form and choose Privacy request.